Refund and Cancellation Policy

This policy covers Filterping Cloud subscriptions sold by Gcd Software on filterping.com. The self-hosted edition is free, so there is nothing to refund for it. Words such as "subscription" and "license key" have the meaning given in the Terms of Service.

1. How billing works

• Filterping Cloud is priced per property. You choose the number of properties at checkout and pay in advance for each billing period.
• Payments are processed by Stripe. The subscription renews automatically until you cancel it.

2. Cancelling

• You can cancel at any time in the billing portal. No further payments are taken after cancellation.
• You keep full access until the end of the period you have paid for. After that your account becomes read-only: everything stays viewable and exportable, and nothing is deleted.

3. Refunds

• First purchase: if Filterping Cloud is not right for you, write to us within To decide: 14 days of your first payment and we will refund that payment in full.
• Renewals: payments for a billing period that has started are not refunded for unused time, unless the law requires it.
• Our mistakes: if you were charged in error, charged twice, or the service was unavailable for a long period through our fault, we will refund the affected amount.

4. Changing the number of properties

• More properties: raising the quantity in the billing portal takes effect immediately. The amount charged for the rest of the current period is shown before you confirm.
• Fewer properties: To decide: when a decrease takes effect and whether unused time is credited. If you have more properties than your plan then covers, your account becomes read-only until the quota covers them again; nothing is deleted.

5. How to ask for a refund

Write to contact@filterping.com from the email address you used at checkout, with the date of the payment. We answer within To decide: 5 business days. Approved refunds go back to the original payment method through Stripe; your bank decides how long it takes to appear, usually a few business days.

If something is wrong with a charge, please contact us before disputing it with your bank; we can usually fix it faster.

6. Your legal rights

This policy does not limit any right you have under the consumer law of the place where you live, including any right to withdraw from a purchase.